Customer Support within the Online Gambling Industry

May 7, 2014 | USA Online Casino News

Telephone agents are also available, like with live chat these agents are real people and are available 24 hours a day, 7 days a week. The hold time with telephone agents is typically very minimal and agents are usually stationed in over-seas countries so they may carry an accent. Telephone help is ideal for mobile users who may not have access to the live chat option.

Customer Support within the Online Gambling Industry

Customer Support Methods In the Online Gambling Industry

When signing on with a new company, many fail to foresee what kind of help they will receive should there be a question or problem. Most of the time even as we shop for cell phones or services we use daily, this detail goes unnoticed. Online casinos make sure that a player is taken care of from the second they arrive on their website. Due to the fact that an online casino often times will take measures to remain as secure as possible, more secure than some banks even, they like to remain transparent and open for their clients to access should an issue arise. One of the things that online casino players should look into is the support methods that are available. Just about 80% of the USA online casinos will offer live help that is available around the clock and on weekends or holidays. Here are some of the options for live support within the online casinos:

FAQ

All online casinos will offer an FAQ section which will quickly solve most questions. Players will usually find this information on the main page of the website and in the navigation bar at the top or bottom of the screen. The FAQ section isn’t just for beginners but for all players that might be new to that particular casino.

Live Chat

Live Chat is the next step for solving a problem if players were not able to see the answer they were looking for on the FAQ page. The live chat operators are typically available 24 hours a day, 7 days a week in most online casinos and will give players the chance to ask all of their questions to a representative who is knowledgeable and friendly. The representatives are live agents, so players will be talking with a real person instead of an automated chat system which companies like PayPal use.

Telephone

Telephone agents are also available, like with live chat these agents are real people and are available 24 hours a day, 7 days a week. The hold time with telephone agents is typically very minimal and agents are usually stationed in over-seas countries so they may carry an accent. Telephone help is ideal for mobile users who may not have access to the live chat option.

Email

Email is a last resort support style as players won’t see an answer to their question for about 24 hours. Sometimes, this turnaround time can be much less however, most often it isn’t. So this method is typically for the player who doesn’t have the time for the live chat because they are headed out of the house, work etc.

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