Live Chat, Email Support and Customer Service – What to expect with online casino support

May 26, 2014 | USA Online Casino News

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Live Chat, Email Support and Customer Service – What to expect with online casino support

What to expect with online casino support

Checking out the online casino support is actually the easiest thing a player can do when they are on the search for their newest online casino. Many players typically find a casino that they will stick with for years because the gaming and promotions often change. When it comes to finding a brand new casino to check out, players will have several things to consider, one of those being the support options that are available. Judging a casino by support is actually a pretty smart move because it is the backbone of the casino. Think of it like your cell phone provider, if you have a problem with the one thing you use on a daily basis, you are going to want great customer support right? With online casinos, you probably won’t use them every day but you will use them to hold money and make bets. This is where you will want to be cautionary because it does deal with your banking information.

When looking for customer support, you may hear some rumors of a negative experience, this is all in how a person delivers their question, like with any other social interaction, it is what you take away from it. With most reputable online casinos, you will have live customer support that is available around the clock. Depending on your preference, you can check out the live chat or the telephone support options. Either of these will grant you an immediate response where players will have the ability to continue on their way to signing up for an account or making a deposit. Some casinos that are reputable won’t have live chat but will have the telephone support options. At any rate, either of those will work just find.

It’s important to check out what kind of turnaround time a player will have when they are seeking to process a withdrawal. This will differ from casino to casino, method by method. Most online casinos will give players either an ACH offer or a courier check offer when it comes to getting their funds to them. Most of the time, these choices will take the casino around 10 business days for delivery give or take. Most online casinos will take debit card or credit card payments which are instant so there is a big difference between withdrawals and deposits and to save yourself the frustration, be clear on how long those take. Players of USA online casinos will have the best in customer support, even better than most other banks because they won’t have business hours to work off of. Because most online casinos that are available to USA players are stationed over seas, they are available 24 hours a day even on weekends and holidays just like the land based casinos here in the United States.