You would expect that playing at both Raging Bull and Grand Fortune Casino would have a more positive gaming experience than what I am about to reveal. Their game selections are excellent and the overall game play is actually pretty exciting. Both online casinos have great bonus offers, high quality websites and alluring marketing strategies through their affiliate programs. However, when you put these positive things up against the fact that their front line customer service is pretty horrible, you have to wonder if it is worth the inevitable aggravation that is almost guaranteed to come when it is time for your withdrawal. It would be wrong of me to assume that everyone that plays at these two online casinos have the same difficulties as I do when requesting a withdrawal, but based on other stories I have read, it is a common occurrence. Let’s focus first on Grand Fortune Casino and my experience with them.

It would be wrong of me to assume that everyone that plays at these two online casinos have the same difficulties as I do when requesting a withdrawal, but based on other stories I have read, it is a common occurrence. Let’s focus first on Grand Fortune Casino and my experience with them.

Background Information

For first time visitors to either Raging Bull or Grand Fortune Casino, you would think that they are unrelated to each other and are not one in the same. In reality, they have the same people working behind the scenes in regards to the customer service phone line, live chat support and in the finance department. I signed up for both of these casinos around the same time and took advantage of their generous free chip offers. Since then, I have made numerous real-money deposits and even when I didn’t win enough to cash out, I went back again because the games are enjoyable.

Grand Fortune Casino Customer Support

For those who are familiar with online casinos, you know that when you request your first payout, you have to submit verification documents that prove your identity along with proof that the payment method you have used to fund your account actually belongs to you. I was lucky enough to win a decent amount of money on Grand Fortune Casino. My documents were submitted without incident and my withdrawal status was updated to pending. Unfortunately, after numerous live chat conversations where the agents gave false expectations as to when to expect my funds, I thought maybe sending an email would get me routed to individuals that were at least willing to investigate the issue instead of giving me a canned response to get rid of me. I have about 35 emails going back and forth with the finance manager which really didn’t speed things along and I had to resort to being somewhat nasty in my correspondence to get a resolution. I was very patient up until that point and it pretty much took almost a month to get my funds to me even though my identity verification was done within 24 hours of requesting the withdrawal.

Banking & Withdrawals

As started above, I have a count of about 35 emails going back and forth with their finance department trying to get my funds sent to my bank. The first excuse was that they were having problems with their payment processor and that was the reason for the delay in receiving my funds. When more than enough time passed for that to still be the case, the finance manager then told me that the bank account details that I submitted to them was invalid. I then submitted a total of 3 more bank accounts to send to. To my surprise, the 4th bank account transaction magically went through. I say “magically” because the 4th account just happened to be the same bank account that I provided the first time around. I know that the process for receiving a bank wire is different from a direct deposit or an ACH transfer so I chalked it up to just being some sort of miscommunication. After finally getting a resolution, you would think that I should be all set for any withdrawals in the future, right? WRONG! Read HERE to see what happened when I requested a withdrawal from their sister site Raging Bull Casino.